Privacy policy
Last updated on 12-11-2024
Effective date 12-11-2024
This Privacy Policy describes the policy of SMAV EXIM SRL, Cluj-Napoca Str. Octavian Goga, No. 1-3, Cluj County, email: reception@hotelnapoca.ro, phone: 0264 580 715, regarding the collection, use, and sharing of personal data collected when you use our website (hotelnapoca.ro), referred to as the “Service”. By accessing and using our Service, you agree to the collection, use, and sharing of information and personal data provided in accordance with this Privacy Policy. If you do not agree with this, please do not access or use our Service.
We may modify this Privacy Policy at any time, without prior notice, and will post the revised version and the effective date. The revised policy will take effect within 180 days from the date of publication and for users who have accepted the old Policy. Access to and use of the Service after this period implies automatic acceptance of the revised Policy. Therefore, we recommend periodically reviewing the Privacy Policy page.
INFORMATION WE COLLECT
We collect and process the following information provided by the user in connection with accessing and using the Service:
Name, Email Address, Phone, Social Media Profile, Date of Birth, Personal Identification Number, Address, Billing Information
HOW WE COLLECT THIS INFORMATION
We collect/process information in the following situations:
- When opening a new account on the site: Yes;
- When interacting with the site: Cookies such as Google Analytics, Facebook Pixel, Others, other cookies in accordance with the Cookie Policy, etc.;
- Based on consent (e.g., subscribing to the Newsletter): No;
- When you contact us directly or through contact forms;
- When making a payment: Yes. We do not store card data on our server, payment is securely processed through a payment processor (e.g., PayPal, Stripe, MobilPay, PayU, etc.);
HOW WE USE THE COLLECTED INFORMATION
We use the collected information for the following purposes:
Consent Terms & Conditions
If we intend to use the collected information for any other purpose, we will seek your consent before use, and only after receiving consent, and only for the purposes for which it was requested, will it be used accordingly. The exception may only be in connection with legal requirements or obligations.
WITH WHOM WE SHARE THE INFORMATION:
We will not share the collected personal information with third parties without your consent, except in limited situations, such as those below.
Advertising & Ad service (e.g., Adwords)
We condition the transfer to these third parties on the use of the information only for the purpose for which it was collected and transferred, and not storing it longer than the agreed term at collection to fulfill the purpose.
We may share the collected information for the following: (1) to comply with legal obligations, or enforce court decisions; (2) to demonstrate the collection of consent for this Privacy Policy; (3) to respond to claims regarding the violation of third-party rights by our Service. In the event that our Service or company merges or is acquired by another company, the collected information will represent assets transferred to the new owner.
STORAGE OF COLLECTED INFORMATION
We will retain the collected information for a maximum of 24 months or as long as necessary to fulfill the purpose for which it was collected, as detailed in this Privacy Policy. We will be required to retain certain information for a longer term, such as accounting records required by current legislation, or for other legitimate purposes, such as law enforcement, fraud prevention.
Anonymous data and aggregated information, which cannot identify you (directly or indirectly), may be stored indefinitely.
YOUR RIGHTS
Depending on the applicable legislation, you have the right to access and rectify or delete your personal data collected by us, the right to receive a copy of the collected data, the right to object to or restrict the processing of certain personal data, the right to address the competent authority with petitions or complaints regarding your rights. To exercise these rights, you can contact us as follows: Grand Hotel Napoca: reception@hotelnapoca.ro. We will respond to your request in accordance with applicable legislation, within 30 days.
You have the option to object to processing for marketing communications or analysis for personalized advertising, by changing the settings or directly via email at reception@hotelnapoca.ro.
Please consider that certain collected information is necessary for the operation of the Service, and withdrawing consent may make it unavailable for use.
COOKIES, TRACKING
For more details regarding the cookies and technologies used, please refer to the Cookie Policy.
SECURITY
The security of the collected data and information is important to us, and we will implement appropriate security measures to prevent loss, alteration, and unauthorized access to the collected data. However, given the inherent risks, we cannot guarantee absolute security and consequently cannot guarantee the security of the collected information.
EXTERNAL LINKS
Our Service may display links to other sites that are not operated by us. This Privacy Policy does not relate to the policies and practices of other sites, including but not limited to sites accessed through links published by this Service. We recommend reviewing the Privacy Policies of any other sites you visit, starting from this Service. We have no control and do not assume
responsibility for the content, privacy policies, and practices of other sites.
CONTACT / DPO
If you have questions or concerns regarding the processing of information/personal data collected by us, please contact us, “Attention to the Data Protection Officer”, at the address: Grand Hotel Napoca, email: reception@hotelnapoca.ro. We will respond to the request in accordance with the applicable legal provisions in force.
